By admin | October 9, 2015 | 0 Comment

SmartScrolls provides a platform helping Publishing Companies to prepare Books, Journals, Magazines, eBooks, Interactive eBooks, and Content Management for Education. We constantly update our technology to suit our customer’s needs. Some of the reasons why we are preferred by our customers are:

• High quality output in shorter turnaround time on 24X7 basis
• Strong base in Technology with rich experience in Publishing and Content
• Talent pool of Content Management, Artwork, Composition, Copyediting, ePub, eLearning and Project Management experts dedicated to help you all along for creation of apt and accurate content.
• ISO certified for quality and information security
• High quality tools and internal control reports reducing risk of probable errors

At SmartScrolls, we are obsessed with our customer’s success. We work hard every day to help our clients with best solutions for Publishing and Data Conversion. We keep track of the latest developments in the Publishing industry and constantly upgrade our processes to remain relevant to our clients.

With over half a million pages of typesetting executed so far, we are trusted by clients across the globe for Publishing and Content Management.

So, join our diverse set of clients and get the SmartScrolls advantage by your side!

Security

We have a track record

We have been handling sensitive financial data for several years. We have prepared more than 100,000 regulatory filings for US public corporations for filing with SEC and count three of the top financial printers in the US as our clients.

We host our website in high quality data centers in US, UK and India

We host our website (that receives inputs and returns outputs) and store all data in a high quality and well protected data centers. Data is remotely accessed from our delivery centers for conversion to XBRL format.

We store your data in well protected data centers in US, UK and India

We store your data (inputs and outputs) in secure data centers in the US, UK and India that is protected against intrusion and is backed up on a regular basis. We access your data in a safe way.

Our delivery centers worldwide are secure environments.

The delivery centers we use are ISO 27001:2013 certified for information security management.

Entry to our delivery centers is restricted to authorized staff alone. All entries/exits are controlled, monitored and recorded.

Our delivery center networks are ring-fenced by firewalls that control access, protect our databases, detect intrusion and provide logical security. We use open standard encryption for better protection.

Our delivery center is free of any recording device including access to internet, access to emails outside a closed user group, writing devices on our PCs (including CD/DVD drives, USB flash memories, floppy drives). We prohibit pen, paper, cameras and mobile phones with any kind of recording device into our delivery centers.

We are a corporation with world class corporate governance.

We have a world class code of conduct that emphasizes on fairness and ethics.

Our employees are covenanted to respect your rights and data confidentiality.

All employees who handle your data have formal employment contracts.

All our employees are covenanted by contract to respect your rights and confidentiality of your data. This covenant continues to apply even after the contracts are terminated by them or us. We have a policy of pursuing action against any violation of this covenant without exception.

Quality

SmartScrolls’ global delivery centers are certified for ISO 9001:2015 quality standards by TUV of Germany.

Our work processes are structured to meet your requirements of quick turnarounds, on-time delivery, free of errors and for a fixed price irrespective of the number of times you desire to revise your document.

Our quality practices include:

• Identification, measurement and continuous improvement of service level metrics
• Use of Knowledge Management Systems to share learning and solution
• Emphasis on training and on retention of trained resources
• Alignment of employee objective with program objective through incentives
• Analysis of all errors and delay to identify root causes
• Partnering with clients for solutions
• Leveraging technology to the maximum to automate processes
• Independent quality reviews in every team

Continuity

Our Business Continuity Practices are ISO 27001:2013 certified.

Our service delivery centers are protected against:

• Power failure by two layers of standby sources: uninterrupted power supply systems and diesel generators.
• Internet bandwidth failure by sourcing bandwidth supply from two vendors supplying through two media (digital lines and wireless) in the last mile and two alternate routes for international bandwidth
• Storage failure by RAID disks and continual processes to back up data in remote locations
• People availability failure by maintaining a designated level of trained buffer resources as standby in other service delivery programs
• Delivery center non availability by pairing each of our delivery centers with a back-up among our other delivery centers

Our back-up delivery centers:

• Conform to the same specifications for access control, monitoring and data protection as the main delivery centers
• Contain enough surplus infrastructure to meet agreed levels of back up capacity for your mission critical processes
• Have an independent network, ring fence, servers, log-in controls, storage, systems and applications (including intranet, emails and web applications).
• Are independently connected to the internet and have an independent virtual private network connection to your premises
• Are interconnected with their main delivery center